1. Introduction
Love Air Conditioning ("we," "our," or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information.
2. Information Collection
We collect information including:
- Contact information (Name, Phone, Email) via forms.
- Analytics cookies (Google Analytics, Meta Pixel) to understand site usage.
- IP addresses and browser type for security and performance.
3. Information Usage
We use your data to:
- Schedule services and dispatch technicians.
- Improve website performance and user experience.
- Send appointment reminders and service updates.
We do NOT sell your data.
4. Third-Party Sharing
We only share data with necessary partners for service fulfillment, such as our dispatch software (e.g. ServiceTitan) or financing partners if you apply for credit. Marketing emails are opt-in only.
5. Contact Information
For privacy concerns, please contact us at our main office number.
Frequently Asked Questions
Do you sell my phone number?
Absolutely not. We only use your phone number to coordinate service and send appointment reminders.
How can I request my data be deleted?
Simply email us or call our office, and we will purge your record, provided it does not conflict with state record-keeping laws for warranty/invoices.